退換貨說明

依照消費者保護法規定,於「根本香氣商城」購物均享有商品到貨七天猶豫期之權益。
(店面購買,除非是產品瑕疵,依法並無退換貨的權利)

若所收到的商品於到貨時損毀破裂,請您務必立即拍照並與我們聯繫,以利客服人員協助您向貨運公司求償。

若您所收到的商品有瑕疵,可於收到商品七日內,直接與根本香氣商城聯繫,客服人員將盡快為您處理更換。

退回商品須是全新狀態且完整包裝(保持商品、附件、發票及包裝之完整性),已開封之產品不接受退貨。

 

注意事項

退換貨時,請先來信告知說明退換貨原因。之後再將商品、完整包裝盒、發票、出貨單、贈品(若無贈品則免)退回本公司。

若為七天猶豫期內(於收到產品的次日起算七天),未開封使用產品可不附理由退貨,本公司將取回商品。到貨超過七天以上的商品(以郵戳為憑),恕不接受退換。

退回商品必須為全新狀態且完整包裝,且為本公司可再轉售或退還原廠之狀態。

若無正當理由退貨,將列入黑名單,公司保留下次接受訂單與否的權利。

若非商品本身瑕疵要求退貨,扣除訂購人下單時自行負擔之運費後,店家將退回該商品金額。

若原本訂單為免運費之訂單,因取消訂單後未達免運標準,將於退款金額中扣除運費後退回。

會員紅利點數兌換禮只接受因瑕疵或損壞之換貨,不受理退貨退款。

收到退回商品確認無誤後,七個工作天內退款。

海外訂購不適用猶豫期,為避免海關退運上的困難,恕售出後無退換貨服務。購買前請自行評估產品需求及適用性,以免造成損失。

 


 

WHICH PRODUCTS CAN I RETURN TO DHYANA?

All the products that have not been opened, EXCEPT the hydrolats due to the fact that they are fragile.

The return shipping cost are on your charge. The returned order might be subject to duties and import fees. The consignee is responsible for all customs and duty charges incurred. Dhyana will not accept to pay the customs duty.

Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit.

Upon receipt of the goods, our quality department will make a verification of the products conformity. A credit note or refund will be processed according to your choice, and depending of the products condition.

 

YOUR PAYMENT HAS BEEN PROCESSED BUT YOU WISH TO CANCEL YOUR ORDER?

Three possible cases:

Case 1: The order has not yet been prepared. We refund the order in its entirety.

Case 2: The order has been prepared but not shipped: you lose 5% of the order amount (excluding taxes and freight costs).

Case 3: The order has left Dhyana and no refund will be accepted.

Upon receipt of your order, you have 15 days agreed period to return the order (on your charge), except the hydrosols that cannot be refunded.

 

WHAT ARE THE TERMS AND CONDITIONS IN CASE OF RETURN OR EXCHANGE?

If the received product does not meet your expectations. Send it back to us in its original packaging, in a perfect condition, within the 15 days agreed period starting from the day of receipt.

Please note that the return costs will be on your charge.

The return address is:

Dhyana Aromatherapy International Co. Ltd.
No.350 Wensue Rd.Zouzing Dist.
Kaohsiung City

Taiwan R.O.C.
Phone: +886 7 3596555

We agree to refund it within 15 days after its receipt and according to the following terms and conditions :

1. The box is returned without having been opened, we refund the products except the hydrosols (due to their fragility) and the freight costs.

2. The box is returned on your own decision. We refund the products, but the shipping cost remain on your charge.

3. The product is returned because non-compliant, we refund the product, and the shipping costs.

4. In case of leak during the transportation please send us a picture of the concerned product.

 

 

 

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